Grievance Management

The Managing Grievances Workshop enables manages to:

Identify what a grievance is and what it is not
Understand the various grievance resolution options
Know when and how to apply informal and formal resolution processes

The focus is on:

how to effectively manage grievances at the lowest level possible to avoid the many individual and organisational costs involved in formal grievance procedures,
the alternative dispute resolution options that can lead to successful grievance management and prevent escalation of the issues,
the steps that need to be taken when conducting a formal grievance process.

Grievances can range from low level issues to disciplinary matters and can include:

– interpersonal conflict,

– the way work is allocated,

– a perceived unfairness in the workplace,

– bullying and harassment.

These issues will impact each individual differently and what may be considered “low level” to a manager, may be extremely important to the person concerned. Grievance management is a complex area and a key management capability needed by managers, many of whom spend much of their work days ineffectively dealing with staff grievances.